Privacy Policy

Welcome to the Aktiia SA Privacy Notice

We recognise the importance of your privacy and transparency in our processing of your personal data.

This privacy notice (Privacy Notice) informs you of the personal data we collect when you access and use our products and services and how we process such data. It generally applies to our activities relating to our users’ personal data, but we may also have additional privacy notices that apply in relation to specific products and services.

By using our product and services, you expressly acknowledge that we may collect and process your personal data in accordance with this Privacy Notice.

Who is the Data Controller?

We are Aktiia SA.

Registered address: Rue  du  Bassin  8a,  2000  Neuchâtel,  Switzerland

In this document Aktiia SA may be referred to as “we”, “us”, or “our”.

What kinds of Personal Data does Aktiia SA Process?

Aktiia SA collects personal data for various purposes; with that in mind we have created a list of the types of personal data that we may collect, either directly from yourself or from other sources, in order to achieve those purposes.

The kinds of personal data we may collect include:

User Name, address, email, date of birth, health data including blood pressure, weight, heart rate and medication,  payment detail
Professional Contact Name, address, telephone number, email
Sub-Contractor/ Supplier Name, address, telephone number, email, payment details

What are the reasons Aktiia SA collects Personal Data?

Legal Obligations

Aktiia SA uses personal data firstly to fulfil any contractual obligations that exist between us and yourself. Where we request personal data be provided to enter into, or meet the terms of any such contract, you will be required to provide the relevant personal data or we will not be able to deliver the goods or services you want. In such cases the lawful basis of us processing the personal data is that it is necessary for the performance of a contract.

The website uses cookies to help keep track of items you put into your shopping cart including when you have abandoned your cart and this information is used to determine when to send cart reminder messages via SMS.

The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We are required by law to process personal data for purposes relating to our legal obligations, these include:

  • To provide for our financial commitments, or to relevant financial authorities.
  • To comply with regulatory requirements and any self-regulatory schemes.
  • To carry out required business operations and due diligence.
  • To cooperate with relevant authorities for reporting criminal activity, or to detect and prevent fraud.
  • To investigate any insurance claims, claims of unfair dismissal, claims of any kind of harassment or of discrimination, or any other claim whereby the organisation may have to defend itself.

Bing Ads

Functional, Marketing

Usage

We use Bing Ads for advertising.

Sharing data

For more information, please read the Bing Ads Privacy Statement.

Functional

Name
_uetsid_exp
Expiration
persistent
Function
Name
_uetvid_exp
Expiration
persistent
Function

Marketing

Name
_uetsid
Expiration
1 day
Function
Store and track visits across websites
Name
_uetvid
Expiration
13 months
Function
Store and track visits across websites
Name
_uetmsclkid
Expiration
session
Function
Store performed actions on the website

WooCommerce

Functional

Usage

We use WooCommerce for webshop management.

Sharing data

This data is not shared with third parties.

Functional

Name
wc_cart_hash_*
Expiration
session
Function
Store items in shopping cart
Name
wc_cart_created
Expiration
session
Function
Store performed actions on the website
Name
wc_fragments_*
Expiration
persistent
Function
Name
woocommerce_items_in_cart
Expiration
session
Function
Store items in shopping cart
Name
woocommerce_cart_hash
Expiration
1 day
Function
Store items in shopping cart
Name
wp_woocommerce_session_*
Expiration
session
Function
Store performed actions on the website

Google reCAPTCHA

Functional, Marketing

Usage

We use Google reCAPTCHA for spam prevention.

Sharing data

For more information, please read the Google reCAPTCHA Privacy Statement.

Functional

Name
_grecaptcha
Expiration
6 months
Function
Provide spam protection

Marketing

Name
rc::c
Expiration
session
Function
Read and filter requests from bots
Name
rc::b
Expiration
session
Function
Read and filter requests from bots
Name
rc::a
Expiration
persistent
Function
Read and filter requests from bots

WordPress

Functional

Usage

We use WordPress for website development.

Sharing data

This data is not shared with third parties.

Functional

Name
wp-api-schema-model*
Expiration
session
Function
Name
wordpress_test_cookie
Expiration
session
Function
Read if cookies can be placed
Name
wordpress_logged_in_*
Expiration
persistent
Function
Store logged in users
Name
wp_lang
Expiration
session
Function
Store language settings

Google Adsense

Marketing

Usage

We use Google Adsense for showing advertisements.

Sharing data

For more information, please read the Google Adsense Privacy Statement.

Marketing

Name
_gcl_au
Expiration
persistent
Function
Store and track conversions
Name
google_adsense_settings
Expiration
persistent
Function
Provide ad delivery or retargeting

Google Analytics

Statistics

Usage

We use Google Analytics for website statistics.

Sharing data

For more information, please read the Google Analytics Privacy Statement.

Statistics

Name
_ga_*
Expiration
1 year
Function
Store and count pageviews
Name
_ga
Expiration
2 years
Function
Store and count pageviews
Name
_gid
Expiration
1 day
Function
Store and count pageviews
Name
_dc_gtm_UA-*
Expiration
1 minute
Function
Store number of service requests

WPML

Functional

Usage

We use WPML for locale management.

Sharing data

This data is not shared with third parties.

Functional

Name
wp-wpml_current_language
Expiration
1 day
Function
Store language settings

Google Fonts

Marketing

Usage

We use Google Fonts for display of webfonts.

Sharing data

For more information, please read the Google Fonts Privacy Statement.

Marketing

Name
Google Fonts API
Expiration
expires immediately
Function
Read user IP address

YouTube

Marketing

Usage

We use YouTube for video display.

Sharing data

For more information, please read the YouTube Privacy Statement.

Marketing

Name
GPS
Expiration
session
Function
Store location data
Name
VISITOR_INFO1_LIVE
Expiration
6 months
Function
Provide ad delivery or retargeting
Name
YSC
Expiration
session
Function
Store and track interaction
Name
PREF
Expiration
8 months
Function
Store user preferences

PayPal

Functional

Usage

We use PayPal for payment processing.

Sharing data

For more information, please read the PayPal Privacy Statement.

Functional

Name
ts_c
Expiration
3 years
Function
Provide fraud prevention
Name
ts
Expiration
session
Function
Provide fraud prevention
Name
__paypal_storage__
Expiration
persistent
Function
Store account details
Name
nsid
Expiration
session
Function
Provide fraud prevention
Name
enforce_policy
Expiration
1 year
Function
Store privacy preferences
Name
tsrce
Expiration
3 days
Function

Facebook

Marketing/Tracking, Marketing, Functional

Usage

We use Facebook for display of recent social posts and/or social share buttons.

Sharing data

For more information, please read the Facebook Privacy Statement.

Marketing/Tracking

Name
_fbc
Expiration
2 years
Function
Store last visit
Name
_fbp
Expiration
3 months
Function
Store and track visits across websites

Marketing

Name
fbm*
Expiration
1 year
Function
Store account details
Name
xs
Expiration
3 months
Function
Store a unique session ID
Name
fr
Expiration
3 months
Function
Provide ad delivery or retargeting
Name
act
Expiration
90 days
Function
Store logged in users
Name
datr
Expiration
2 years
Function
Provide fraud prevention
Name
c_user
Expiration
30 days
Function
Store a unique user ID
Name
sb
Expiration
2 years
Function
Store browser details
Name
*_fbm_
Expiration
1 year
Function
Store account details

Functional

Name
wd
Expiration
1 week
Function
Read screen resolution
Name
csm
Expiration
90 days
Function
Provide fraud prevention
Name
actppresence
Expiration
session
Function
Store and track if the browser tab is active

WP Engine

Purpose pending investigation

Usage

We use WP Engine for website hosting.

Sharing data

For more information, please read the WP Engine Privacy Statement.

Purpose pending investigation

Name
rtk_gdpr_c
Expiration
session
Function
Name
rtkuuid
Expiration
session
Function
Name
rtk_gdpr_a
Expiration
session
Function
Name
rtk_p
Expiration
session
Function
Name
rtk_sid
Expiration
session
Function
Name
rtk_rps
Expiration
session
Function
Name
rtk_sat
Expiration
session
Function

PHP

Functional

Usage

We use PHP for website development.

Sharing data

This data is not shared with third parties.

Functional

Name
exp*
Expiration
Function
Provide functions across pages

Criteo

Marketing

Usage

We use Criteo for remarketing.

Sharing data

For more information, please read the Criteo Privacy Statement.

Marketing

Name
cto_bundle
Expiration
13 months
Function
Provide functions across pages

Purpose pending investigation

Name
criteo_fast_bid_standalone_expires
Expiration
Function
Name
criteo_fast_bid_standalone
Expiration
Function
Name
criteo_pt_cdb_mngr_metrics
Expiration
Function

Automattic

Statistics

Usage

We use Automattic for website development.

Sharing data

For more information, please read the Automattic Privacy Statement.

Statistics

Name
tk_qs
Expiration
30 minutes
Function
Provide functions across pages

Stripe

Functional

Usage

We use Stripe for payment processing.

Sharing data

For more information, please read the Stripe Privacy Statement.

Functional

Name
__stripe_mid
Expiration
1 year
Function
Provide fraud prevention
Name
__stripe_sid
Expiration
30 minutes
Function
Provide fraud prevention

Poptin

Purpose pending investigation

Usage

We use Poptin for popup creation.

Sharing data

For more information, please read the Poptin Privacy Statement.

Purpose pending investigation

Name
poptin_user_id
Expiration
Function
Name
poptin_user_ip
Expiration
Function
Name
poptin_user_country_code
Expiration
Function
Name
poptin_session_account_*
Expiration
Function
Name
poptin_old_user
Expiration
Function
Name
poptin_session
Expiration
Function
Name
poptin_client_id
Expiration
Function
Name
poptin_every_visit_session
Expiration
Function
Name
poptin_referrer
Expiration
Function
Name
poptin_origin_landing_page
Expiration
Function

Complianz

Functional

Usage

We use Complianz for cookie consent management.

Sharing data

This data is not shared with third parties. For more information, please read the Complianz Privacy Statement.

Functional

Name
cmplz_policy_id
Expiration
730 days
Function
Store accepted cookie policy ID
Name
cmplz_marketing
Expiration
730 days
Function
Store cookie consent preferences
Name
cmplz_statistics
Expiration
730 days
Function
Store cookie consent preferences
Name
cmplz_preferences
Expiration
730 days
Function
Store cookie consent preferences
Name
cmplz_functional
Expiration
730 days
Function
Store cookie consent preferences
Name
cmplz_banner-status
Expiration
730 days
Function
Store if the cookie banner has been dismissed
Name
cmplz_consented_services
Expiration
730 days
Function
Store cookie consent preferences

GDPR Cookie Consent

Functional

Usage

We use GDPR Cookie Consent for cookie consent management.

Sharing data

This data is not shared with third parties.

Functional

Name
viewed_cookie_policy
Expiration
persistent
Function
Store if a message has been shown

Heap Analytics

Statistics

Usage

We use Heap Analytics for website statistics.

Sharing data

For more information, please read the Heap Analytics Privacy Statement.

Statistics

Name
_hp2_props.*
Expiration
14 months
Function
Store and track interaction
Name
_hp2_id.*
Expiration
14 months
Function
Store and track interaction
Name
_hp2_props_*
Expiration
14 months
Function
Store and track interaction
Name
_hp2_id_*
Expiration
14 months
Function
Store a unique user ID
Name
_hp2_ses_props*
Expiration
30 minutes
Function
Store performed actions on the website

Google Ads

Marketing, Statistics

Usage

We use Google Ads for advertising.

Sharing data

For more information, please read the Google Ads Privacy Statement.

Marketing

Name
_gcl_aw
Expiration
90 days
Function
Provide ad delivery or retargeting
Name
ads/ga-audiences
Expiration
expires immediately
Function
Store information for remarketing purposes

Statistics

Name
_gac_UA-*
Expiration
90 days
Function
Store and count pageviews

Vimeo

Statistics

Usage

We use Vimeo for video display.

Sharing data

For more information, please read the Vimeo Privacy Statement.

Statistics

Name
__utmt_player
Expiration
10 minutes
Function
Store and track audience reach
Name
vuid
Expiration
2 years
Function
Store the user's usage history

Miscellaneous

Purpose pending investigation

Usage

Sharing data

Sharing of data is pending investigation

Purpose pending investigation

Name
klaviyoOnsite
Expiration
Function
Name
aktiia_selected_region
Expiration
Function
Name
nabParticipation
Expiration
Function
Name
nabSegmentation
Expiration
Function
Name
nabAlternative
Expiration
Function
Name
nabExperimentsWithPageViews
Expiration
Function
Name
nabWCAlternative
Expiration
Function
Name
__kla_id
Expiration
Function
Name
ce_successful_csp_check
Expiration
Function
Name
ce_clock
Expiration
Function
Name
BVBRANDID
Expiration
Function
Name
BVBRANDSID
Expiration
Function
Name
cebs
Expiration
Function
Name
_ce.s
Expiration
Function
Name
_ce_s
Expiration
Function
Name
NavigationWidth
Expiration
Function
Name
showThisQuery
Expiration
Function
Name
autoSavedSql_wp_aktiia
Expiration
Function
Name
Console
Expiration
Function
Name
cookielawinfo-checkbox-*
Expiration
Function
Name
poptin_c_visitor
Expiration
Function
Name
datadome
Expiration
Function
Name
BVImplmain_site
Expiration
Function
Name
nabIsUserLoggedIn
Expiration
Function
Name
nabIsVisitorExcluded
Expiration
Function
Name
_derived_epik
Expiration
Function
Name
gtm4wp_orderid_tracked
Expiration
Function
Name
_uetmsclkid_exp
Expiration
Function
Name
aktiiacountrymodalch
Expiration
Function
Name
cookielawinfo-checkbox-performance
Expiration
Function
Name
cookielawinfo-checkbox-functional
Expiration
Function
Name
cookielawinfo-checkbox-analytics
Expiration
Function
Name
cookielawinfo-checkbox-advertisement
Expiration
Function
Name
cookielawinfo-checkbox-others
Expiration
Function
Name
poptin_previous_visited_pages
Expiration
Function
Name
currency
Expiration
Function
Name
_rdt_uuid
Expiration
Function
Name
NoCookie
Expiration
Function
Name
_hjIncludedInSessionSample
Expiration
Function
Name
cebsp
Expiration
Function
Name
wn_data_custom_number
Expiration
Function
Name
vx_user
Expiration
Function
Name
__kla_viewed
Expiration
Function
Name
ddSession
Expiration
Function
Name
continueReview
Expiration
Function
Name
cetabid
Expiration
Function
Name
_hjSessionRejected
Expiration
Function
Name
_transaction_ids
Expiration
Function
Name
NelioABTesting[is-guide-experiment-list-disabled]
Expiration
Function
Name
NelioABTesting[is-guide-overview-disabled]
Expiration
Function
Name
tt_sessionId
Expiration
Function
Name
tt_pixel_session_index
Expiration
Function
Name
tt_appInfo
Expiration
Function
Name
_tt_enable_cookie
Expiration
Function
Name
_ttp
Expiration
Function
Name
nab_wc_fragments_bbf449224812b2f70e433c26b21cccea
Expiration
Function
Name
nab_wc_fragments_44200f57ce6a85cfe1893904980cd11b
Expiration
Function
Name
nab_wc_fragments_c18c3b776d64e686debb9713efbab4a8
Expiration
Function
Name
userty.core.p.f3de1b
Expiration
Function
Name
userty.core.s.f3de1b
Expiration
Function
Name
userty_core_p_f3de1b
Expiration
Function
Name
userty_core_s_f3de1b
Expiration
Function
Name
NelioABTesting[is-guide-results-disabled]
Expiration
Function
Name
tt_pageId
Expiration
Function
Name
rank-math-option-sitemap-index
Expiration
Function
Name
rank-math-option-general-index
Expiration
Function
Name
rank-math-option-titles-index
Expiration
Function
Name
rank-math-option-search-index
Expiration
Function
Name
IR_gbd
Expiration
Function
Name
IR_18380
Expiration
Function
Name
IR_PI
Expiration
Function
Name
__belter_experiment_storage__
Expiration
Function
Name
version.0f037890bda511e9aaeecd0ed0219ab1.pixel_create.en
Expiration
Function
Name
version.0f037890bda511e9aaeecd0ed0219ab1.pixel_pickup.en
Expiration
Function
Name
text.0f037890bda511e9aaeecd0ed0219ab1.pixel_create.en
Expiration
Function
Name
text.0f037890bda511e9aaeecd0ed0219ab1.pixel_pickup.en
Expiration
Function
Name
_urlg_app_session
Expiration
Function
Name
WP_PREFERENCES_USER_28
Expiration
Function
Name
debug
Expiration
Function
Name
brx_active_window
Expiration
Function
Name
WP_DATA_USER_6903
Expiration
Function
Name
wlActiveTab
Expiration
Function
Name
WP_PREFERENCES_USER_6903
Expiration
Function
Name
eos_dp_orientation
Expiration
Function
Name
woolentorShopifyCheckoutStep
Expiration
Function
Name
brx_state_themeStyles
Expiration
Function
Name
tablesorter-savesort
Expiration
Function
Name
WP_DATA_USER_13181
Expiration
Function
Name
ecommerce.currency
Expiration
Function
Name
WP_PREFERENCES_USER_13181
Expiration
Function
Name
is_eu
Expiration
Function
Name
_pin_unauth_ls
Expiration
Function
Name
io_temp
Expiration
Function
Name
brx_state_pinnedElements
Expiration
Function
Name
WP_PREFERENCES_USER_5919
Expiration
Function
Name
WP_DATA_USER_5919
Expiration
Function
Name
brx_state_breakpoints
Expiration
Function
Name
elfinder-lastdirwp_file_manager
Expiration
Function
Name
elfinder-toolbarhideswp_file_manager
Expiration
Function
Name
customer-effort-score-exit-page
Expiration
Function
Name
brx_state_pseudoClasses
Expiration
Function
Name
eztoc_hide_deactivate_feedback
Expiration
Function
Name
loglevel
Expiration
Function
Name
ezTOC_hidetoc-0
Expiration
Function
Name
smcx_424465005_last_shown_at
Expiration
Function
Name
nab_wc_fragments_4ff1c5ef950f8e9bd6fe92075fccbda0
Expiration
Function
Name
woolentor_already_views_count_product_3
Expiration
Function
Name
wpEmojiSettingsSupports
Expiration
Function
Name
woolentor_already_views_count_product_6
Expiration
Function
Name
wp-autosave-5
Expiration
Function
Name
bv_metrics
Expiration
Function
Name
wp-autosave-3
Expiration
Function
Name
lastExternalReferrer
Expiration
Function
Name
lastExternalReferrerTime
Expiration
Function
Name
setting-panel-container-rank-math-options-sitemap_options
Expiration
Function
Name
__TAG_ASSISTANT
Expiration
Function
Name
woolentor_already_views_count_product_5
Expiration
Function
Name
wp-autosave-6
Expiration
Function
Name
wp-autosave-7
Expiration
Function
Name
isBgaaComplete
Expiration
Function
Name
AddressBarServiceCalled
Expiration
Function
Name
brx_state_globalElements
Expiration
Function
Name
WP_PREFERENCES_USER_2
Expiration
Function
Name
marketplace_redesign_2023_last_shown_date
Expiration
Function
Name
PersonalizedPromotionsRawData
Expiration
Function
Name
_fw_crm_v
Expiration
Function
Name
sbjs_migrations
Expiration
Function
Name
sbjs_current_add
Expiration
Function
Name
sbjs_first_add
Expiration
Function
Name
sbjs_current
Expiration
Function
Name
sbjs_first
Expiration
Function
Name
sbjs_udata
Expiration
Function
Name
sbjs_session
Expiration
Function
Name
nabUniqueViews
Expiration
Function
Name
nabSessionChecksum
Expiration
Function
Name
google_ama_config
Expiration
Function
Name
_hjDonePolls
Expiration
Function
Name
log-settings
Expiration
Function
Name
/ukj/wp-admin/admin.php-elfinder-lastdirwp_file_manager
Expiration
Function
Name
/ukj/wp-admin/admin.php-elfinder-toolbarhideswp_file_manager
Expiration
Function
Name
klaviyoPagesVisitCount
Expiration
Function
Name
prism_253144029
Expiration
Function
Name
_hjSessionUser_2977661
Expiration
Function
Name
_hjSessionUser_2977649
Expiration
Function
Name
__gads
Expiration
Function
Name
__gpi
Expiration
Function
Name
__eoi
Expiration
Function
Name
mcfw-bypass-cookie
Expiration
Function
Name
customer_user_agent
Expiration
Function
Name
customer_ip_address
Expiration
Function
Name
__hstc
Expiration
Function
Name
hubspotutk
Expiration
Function
Name
irclickid
Expiration
Function
Name
sa-user-id-v3
Expiration
Function
Name
sa-user-id-v2
Expiration
Function
Name
sa-user-id
Expiration
Function
Name
4e10452b-4f4d-48dc-ac12-0be75881031f
Expiration
Function

Consent

Aktiia SA may process Personal Data for the following purposes where it has received consent to do so:

Use of special category data.

For ongoing marketing

You may withdraw your consent for us to process your personal data for these purposes at any time; after a withdrawal of consent request is received, we may have to contact you to verify the request.

Withdrawing your consent for us to process your personal data will not affect the lawfulness of the processing beforehand.

Legitimate Interests

Aktiia SA may process Personal Data for any of the following purposes, which are considered to be within our legitimate business interests:

  • To provide goods and services where it has been requested,
  • To process product orders and payments.
  • To send notification on subjects to individuals who have asked to be kept informed,
  • To invite people to participate in research in fields and disciplines they are interested in,
  • To improve the quality of the services we offer, and to better understand customers’ needs by requesting feedback, or reviews of the services provided, or sending survey forms,
  • To send notifications of any changes to the goods and/or services provided that may affect people,
  • To understand the scale of the customer base; for statistical analysis and market research,
  • To allow the organisation to support and maintain our products in active service,
  • To improve the organisations website so content is delivered more efficiently,
  • For internal analysis and statistical purposes in order to improve our Website and/or Mobile Application and Services
  • To protect the organisations assets

Special Category Personal Data

Aktiia SA may intend to process the following kinds of Special Categories of Personal Data:

Data concerning health information,

Where Special Categories of Personal Data are processed, one or more of the following lawful basis shall apply:

Aktiia SA has received explicit consent.

It is necessary for reasons of public health or ensuring high standards of quality and safety of health care and of medicinal products or medical devices.

Where does Aktiia SA obtain Personal Data from?

We will collect personal data directly from you in various ways. This could include when you complete an online form, or if you provide the data directly to a representative of Aktiia SA.

We may also gather personal data by any of the following methods:

From technical functionality that gathers data automatically from computer equipment when people visit our online platforms. For further information see our Cookie Policy [link}

Who will Aktiia SA share your Personal Data with?

To achieve the above stated purposes for which we process your personal data, we may have to share your personal data with certain third parties.

We shall make all reasonable efforts to ensure that any third-party we share your personal data with is also compliant with data protection law.

The kinds of third parties we may share your personal data with include:

Organisation where it is necessary to provide goods or services.

Organisations where it is necessary to setup various resources.

The specific types of third-party Aktiia SA may share your personal data with include:

Amazon Web servers Provision of Cloud Services
Paypal For the provision of payment platforms
Stripe For the provision of payment platforms
Klarna For the provision of payment platforms

Data protection

Trustpilot has a Data Processing Agreement (DPA) in place with its data processors to ensure compliance with the General Data Protection Regulation (GDPR).
Data processing
Trustpilot shares some of this data with the businesses that are reviewed, as well as with other users of the website.

Data collection

Trustpilot collects a variety of personal data, including identity data, contact data, technical data, usage data, and communications data.

Where will Aktiia SA store your Personal Data?

As a part of our standard business practices, we may transfer your personal data to organisations based in countries that have not been granted an adequacy decision under the General Data Protection Regulation.

Where data is transferred to such countries, we shall ensure that specific safeguards or derogations have been established.

These might include where the data transfer is necessary in order to fulfil a contract between us and yourself, where we have received your specific consent after having made you aware of any risks involved, or where contracts are in place between us and the third-parties involved that ensure the recipient organisation has a suitable standard of data protection in place.

How long will Aktiia SA keep your Personal Data?

We will keep your personal data only for as long as required to achieve the purposes for which it was collected, in line with this privacy notice.

The following criteria are what determine the period for which we will keep your personal data:

Until we are no longer required to do so to comply with regulatory requirements or financial obligations.

Until we are no longer required to do so by any law we are subject to.

Until all purposes for which the data was originally gathered have become irrelevant or obsolete.

Until it has been requested that we no longer process the data and that it is erased; in some cases, where there is a remaining relevant or legal reason why we are required to keep this data, we may opt to restrict the amount of processing being conducted to what is absolute necessary rather than erase it.

Your Rights, Our Responsibility  UK and EU

There are several rights granted to you immediately upon providing us with your personal information; some of these are mentioned above. We’d like you to know that at Aktiia SA we take your rights seriously and will always conduct ourselves in a way that is considerate of our responsibility to serve your legal rights.

The Right of Access

This grants you the right to confirm whether or not your personal data is being processed, and to be provided with relevant details of what those processing operations are and what personal data of yours is being processed.

If you would like access to the personal data we have about you, we ask that you contact us using the details below.

The Right to Rectification

This one is fairly straight forward; if you notice that the data we have about you is inaccurate or incomplete, you may request we rectify the mistake. We will make every effort to respond to requests of this type immediately.

The Right to Erasure

Otherwise known as the ‘right to be forgotten’, this given you the right to request your personal data be deleted.

This is not an absolute right; if you were to request that we erase your personal data, we would erase as much of that data as we could but may have to retain some information if it is necessary.

Were we have received a request for personal data to be erased, if it is necessary for us to retain some of that information we shall ensure that the remaining data is used only when and where it is absolutely necessary.

The Right to Objection

The right to object is a basic freedom all democracies enjoy. If you wish to object to the way we use, or have used, your personal data you may do so freely.

The Right to Complain

We will always try to maintain the highest standards and encourage the confidence our customers have in us as an organisation. To achieve this, we request that any complaints be first brought to our attention so we can properly investigate matters. If you would like to complain about Aktiia SA to a regulatory body, you may do so by contacting your local data protection supervisory authority.

To exert any of these rights please contact us at support@aktiia.com.

You have the right to lodge a complaint with the competent authority. 

If you are not satisfied with the way in which we process your personal data, you may lodge a complaint with the competent data protection supervisory authority, in particular in the Member State of your habitual residence, place of work or place of the alleged infringement, in addition to the rights described above.

Although this is not required, we recommend that you contact us first as we might be able to respond to your request directly.

Aktiia SA Contact Details

Aktiia SA

Rue du Bassin 8a, 2000 Neuchâtel, Switzerland

Email support@aktiia.com

https://aktiia.com/contact

Who is the Aktiia SA Data Protection Officer?

Ametros Group Ltd

Lakeside Offices, Thorn Business Park

Rotherwas Industrial Estate

Hereford

Herefordshire

England

HR2 6JT

0330 223 2246

dpo@ametrosgroup.com

www.ametrosgroup.com

Who is the Aktiia SA UK Representative?

Ametros Group Ltd

Lakeside Offices, Thorn Business Park

Rotherwas Industrial Estate

Hereford

Herefordshire

England

HR2 6JT

gdpr@ametrosgroup.com

www.ametrosgroup.com

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