Privacy Policy

Welcome to the Aktiia SA Privacy Notice

We recognise the importance of your privacy and transparency in our processing of your personal data.

This privacy notice (Privacy Notice) informs you of the personal data we collect when you access and use our products and services and how we process such data. It generally applies to our activities relating to our users’ personal data, but we may also have additional privacy notices that apply in relation to specific products and services.

By using our product and services, you expressly acknowledge that we may collect and process your personal data in accordance with this Privacy Notice.

Who is the Data Controller?

We are Aktiia SA.

Registered address: Rue du Bassin 8a, 2000 Neuchâtel, Switzerland

In this document Aktiia SA may be referred to as “we”, “us”, or “our”.

What kinds of Personal Data does Aktiia SA Process?

Aktiia SA collects personal data for various purposes; with that in mind we have created a list of the types of personal data that we may collect, either directly from yourself or from other sources, in order to achieve those purposes.
The kinds of personal data we may collect include:

User Name, address, email, date of birth, health data including blood pressure, weight, heart rate and medication, payment detail, general usage within the mobile application.
Professional Contact Name, address, telephone number, email
Sub-Contractor / Supplier Name, address, telephone number, email, payment details
What are the reasons Aktiia SA collects Personal Data?

Legal Obligations

Aktiia SA uses personal data firstly to fulfil any contractual obligations that exist between us and yourself. Where we request personal data be provided to enter into, or meet the terms of any such contract, you will be required to provide the relevant personal data or we will not be able to deliver the goods or services you want. In such cases the lawful basis of us processing the personal data is that it is necessary for the performance of a contract.
The website uses cookies to help keep track of items you put into your shopping cart including when you have abandoned your cart and this information is used to determine when to send cart reminder messages via SMS.
The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We are required by law to process personal data for purposes relating to our legal obligations, these include:
• To provide for our financial commitments, or to relevant financial authorities.
• To comply with regulatory requirements and any self-regulatory schemes.
• To carry out required business operations and due diligence.
• To cooperate with relevant authorities for reporting criminal activity, or to detect and prevent fraud.
• To investigate any insurance claims, claims of unfair dismissal, claims of any kind of harassment or of discrimination, or any other claim whereby the organisation may have to defend itself.

WooCommerce

Functional

Usage

We use WooCommerce for webshop management. Read more

Sharing data

This data is not shared with third parties.

Functional

Name
wc_cart_hash_*
Expiration
session
Function
Store items in shopping cart
Name
wp_woocommerce_session_*
Expiration
session
Function
Store performed actions on the website

Bing Ads

Functional, Marketing

Usage

We use Bing Ads for advertising. Read more

Sharing data

For more information, please read the Bing Ads Privacy Statement.

Functional

Name
_uetsid_exp
Expiration
persistent
Function
Name
_uetvid_exp
Expiration
persistent
Function

Marketing

Name
_uetvid
Expiration
13 months
Function
Store and track visits across websites
Name
_uetsid
Expiration
1 day
Function
Store and track visits across websites

Google reCAPTCHA

Functional

Usage

We use Google reCAPTCHA for spam prevention. Read more

Sharing data

For more information, please read the Google reCAPTCHA Privacy Statement.

Functional

Name
_grecaptcha
Expiration
6 months
Function
Provide spam protection

Purpose pending investigation

Name
rc::c
Expiration
Function
Name
rc::b
Expiration
Function
Name
rc::a
Expiration
Function

WordPress

Functional

Usage

We use WordPress for website development. Read more

Sharing data

This data is not shared with third parties.

Functional

Name
wpEmojiSettingsSupports
Expiration
session
Function
Store browser details
Name
wp-api-schema-model*
Expiration
session
Function

WPML

Functional

Usage

We use WPML for locale management. Read more

Sharing data

This data is not shared with third parties.

Functional

Name
wp-wpml_current_language
Expiration
1 day
Function
Store language settings

Sourcebuster JS

Statistics

Usage

We use Sourcebuster JS for visitor tracking. Read more

Sharing data

This data is not shared with third parties.

Statistics

Name
sbjs_migrations
Expiration
6 months
Function
Name
sbjs_first_add
Expiration
6 months
Function
Name
sbjs_first
Expiration
6 months
Function
Name
sbjs_current
Expiration
6 months
Function
Store browser details
Name
sbjs_session
Expiration
Function

Complianz

Functional

Usage

We use Complianz for cookie consent management. Read more

Sharing data

This data is not shared with third parties. For more information, please read the Complianz Privacy Statement.

Functional

Name
cmplz_consented_services
Expiration
720 days
Function
Store cookie consent preferences
Name
cmplz_policy_id
Expiration
720 days
Function
Store accepted cookie policy ID
Name
cmplz_marketing
Expiration
720 days
Function
Store cookie consent preferences
Name
cmplz_statistics
Expiration
720 days
Function
Store cookie consent preferences
Name
cmplz_preferences
Expiration
720 days
Function
Store cookie consent preferences
Name
cmplz_functional
Expiration
720 days
Function
Store cookie consent preferences
Name
cmplz_banner-status
Expiration
720 days
Function
Store if the cookie banner has been dismissed

Google Analytics

Statistics

Usage

We use Google Analytics for website statistics. Read more

Sharing data

For more information, please read the Google Analytics Privacy Statement.

Statistics

Name
_ga
Expiration
2 years
Function
Store and count pageviews
Name
_ga_*
Expiration
1 year
Function
Store and count pageviews

Google Adsense

Marketing

Usage

We use Google Adsense for showing advertisements. Read more

Sharing data

For more information, please read the Google Adsense Privacy Statement.

Marketing

Name
_gcl_au
Expiration
persistent
Function
Store and track conversions

Purpose pending investigation

Name
google_adsense_settings
Expiration
Function

WP Engine

Purpose pending investigation

Usage

We use WP Engine for website hosting. Read more

Sharing data

For more information, please read the WP Engine Privacy Statement.

Purpose pending investigation

Name
rtk_gdpr_c
Expiration
Function
Name
rtkuuid
Expiration
Function
Name
rtk_gdpr_a
Expiration
Function
Name
rtk_p
Expiration
Function
Name
rtk_sid
Expiration
Function
Name
rtk_rps
Expiration
Function
Name
rtk_sat
Expiration
Function

Google Maps

Purpose pending investigation

Usage

We use Google Maps for maps display. Read more

Sharing data

For more information, please read the Google Maps Privacy Statement.

Purpose pending investigation

Name
Google Maps API
Expiration
Function

Vimeo

Purpose pending investigation

Usage

We use Vimeo for video display. Read more

Sharing data

For more information, please read the Vimeo Privacy Statement.

Purpose pending investigation

Name
__utmt_player
Expiration
Function
Name
vuid
Expiration
Function

YouTube

Purpose pending investigation

Usage

We use YouTube for video display. Read more

Sharing data

For more information, please read the YouTube Privacy Statement.

Purpose pending investigation

Name
GPS
Expiration
Function
Name
VISITOR_INFO1_LIVE
Expiration
Function
Name
YSC
Expiration
Function
Name
PREF
Expiration
Function

Miscellaneous

Marketing, Statistics

Usage

Sharing data

Sharing of data is pending investigation

Purpose pending investigation

Name
currency
Expiration
Function
Name
lastExternalReferrer
Expiration
Function
Name
lastExternalReferrerTime
Expiration
Function
Name
customer_user_agent
Expiration
Function
Name
customer_ip_address
Expiration
Function
Name
_fbp
Expiration
Function
Name
nabIsUserLoggedIn
Expiration
Function
Name
nabIsVisitorExcluded
Expiration
Function
Name
mcfw-bypass-cookie
Expiration
Function
Name
debug
Expiration
Function
Name
mcfw-wp-user-cookie
Expiration
Function
Name
__paypal_storage__
Expiration
Function
Name
NelioABTesting[is-guide-experiment-list:nab/page-disabled]
Expiration
Function
Name
/wp-admin/admin.php-elfinder-lastdirwp_file_manager
Expiration
Function
Name
rank-math-option-search-index
Expiration
Function
Name
_pin_unauth_ls
Expiration
Function
Name
ce_clock
Expiration
Function
Name
explat-last-anon-id-retrieval-time
Expiration
Function
Name
cmplz_toggle_data_id_0
Expiration
720 days
Function
Name
/ukj/wp-admin/admin.php-elfinder-lastdirwp_file_manager
Expiration
Function
Name
bulkTime
Expiration
Function
Name
NelioABTesting[is-guide-experiment-list-disabled]
Expiration
Function
Name
cmplzDashboardDefaultsSet
Expiration
720 days
Function
Name
storeApiNonce
Expiration
Function
Name
cto_bundle
Expiration
Function
Name
cmplz_toggle_data_id_1
Expiration
720 days
Function
Name
/ch/wp-admin/admin.php-elfinder-sortAlsoTreeviewwp_file_manager
Expiration
Function
Name
brx_state_pseudoClasses
Expiration
Function
Name
cmplzFormValues
Expiration
720 days
Function
Name
/ch/wp-admin/admin.php-elfinder-lastdirwp_file_manager
Expiration
Function
Name
/de/wp-admin/admin.php-elfinder-lastdirwp_file_manager
Expiration
Function
Name
cmplz_toggle_data_id_2
Expiration
720 days
Function
Name
NelioABTesting[is-guide-overview-disabled]
Expiration
Function
Name
rank-math-option-titles-index
Expiration
Function
Name
google_ama_config
Expiration
Function
Name
/ch/wp-admin/admin.php-elfinder-sortStickFolderswp_file_manager
Expiration
Function
Name
cmplz_consenttype
Expiration
720 days
Function
Name
/fr/wp-admin/admin.php-elfinder-toolbarhideswp_file_manager
Expiration
Function
Name
cmplz_toggle_data_id_3
Expiration
720 days
Function
Name
_hjDonePolls
Expiration
Function
Name
/wp-admin/admin.php-elfinder-toolbarhideswp_file_manager
Expiration
Function
Name
/wp-admin/network/admin.php-elfinder-lastdirwp_file_manager
Expiration
Function
Name
rank-math-option-sitemap-index
Expiration
Function
Name
log-settings
Expiration
Function
Name
__belter_experiment_storage__
Expiration
Function
Name
brx_active_window
Expiration
Function
Name
bulkPage
Expiration
Function
Name
rank-math-option-general-index
Expiration
Function
Name
/de/wp-admin/admin.php-elfinder-toolbarhideswp_file_manager
Expiration
Function
Name
customer-effort-score-exit-page
Expiration
Function
Name
/uk/wp-admin/admin.php-elfinder-toolbarhideswp_file_manager
Expiration
Function
Name
cmplz_toggle_data_id_4
Expiration
720 days
Function
Name
continueReview
Expiration
Function
Name
ddSession
Expiration
Function
Name
wlActiveTab
Expiration
Function
Name
/wp-admin/network/admin.php-elfinder-mkfileTextMimeswp_file_manager
Expiration
Function
Name
/wp-admin/network/admin.php-elfinder-toolbarhideswp_file_manager
Expiration
Function
Name
ate_widget_fetch_time
Expiration
Function
Name
WP_PREFERENCES_USER_6903
Expiration
Function
Name
marketplace_redesign_2023_last_shown_date
Expiration
Function
Name
/fr/wp-admin/admin.php-elfinder-lastdirwp_file_manager
Expiration
Function
Name
poptin_previous_visited_pages
Expiration
Function
Name
/uk/wp-admin/admin.php-elfinder-lastdirwp_file_manager
Expiration
Function
Name
gtm4wp_orderid_tracked
Expiration
Function
Name
/ch/wp-admin/admin.php-elfinder-sortOrderwp_file_manager
Expiration
Function
Name
WP_DATA_USER_6903
Expiration
Function
Name
brx_state_globalElements
Expiration
Function
Name
ce_successful_csp_check
Expiration
Function
Name
/it/wp-admin/admin.php-elfinder-lastdirwp_file_manager
Expiration
Function
Name
explat-last-anon-id
Expiration
Function
Name
eos_dp_orientation
Expiration
Function
Name
/ch/wp-admin/admin.php-elfinder-toolbarhideswp_file_manager
Expiration
Function
Name
acf
Expiration
Function
Name
/it/wp-admin/admin.php-elfinder-toolbarhideswp_file_manager
Expiration
Function
Name
bulkSecret
Expiration
Function
Name
cmplz_layout
Expiration
720 days
Function
Name
brx_state_breakpoints
Expiration
Function
Name
ate_widget_url
Expiration
Function
Name
NelioABTesting[is-guide-results-disabled]
Expiration
Function
Name
/ch/wp-admin/admin.php-elfinder-sortTypewp_file_manager
Expiration
Function
Name
woolentorShopifyCheckoutStep
Expiration
Function
Name
_transaction_ids
Expiration
Function
Name
brx_state_themeStyles
Expiration
Function
Name
/ukj/wp-admin/admin.php-elfinder-toolbarhideswp_file_manager
Expiration
Function
Name
_pin_unauth
Expiration
Function
Name
__stripe_mid
Expiration
Function
Name
datadome
Expiration
Function
Name
BVBRANDID
Expiration
Function
Name
_fw_crm_v
Expiration
Function
Name
wp-settings-6903
Expiration
Function
Name
wp-settings-time-6903
Expiration
Function
Name
__gads
Expiration
Function
Name
__gpi
Expiration
Function
Name
__eoi
Expiration
Function
Name
__hstc
Expiration
Function
Name
hubspotutk
Expiration
Function
Name
tk_qs
Expiration
Function
Name
sa-user-id-v3
Expiration
Function
Name
4e10452b-4f4d-48dc-ac12-0be75881031f
Expiration
Function
Name
sa-user-id-v2
Expiration
Function
Name
sa-user-id
Expiration
Function
Name
wc_fragments_b3d8acb09845ef0c3931cd77ca566b56
Expiration
Function
Name
wc_fragments_4ff1c5ef950f8e9bd6fe92075fccbda0
Expiration
Function
Name
irclickid
Expiration
Function
Name
nabAlternative
Expiration
Function
Name
WP_DATA_USER_13181
Expiration
Function
Name
WP_PREFERENCES_USER_13181
Expiration
Function
Name
sa-r-date
Expiration
Function
Name
sa-r-source
Expiration
Function
Name
BVImplmain_site
Expiration
Function
Name
wp_lang
Expiration
Function
Name
wp-settings-13181
Expiration
Function
Name
wp-settings-time-13181
Expiration
Function
Name
PHPSESSID
Expiration
Function
Name
_urlg_app_session
Expiration
Function
Name
_icl_visitor_lang_js
Expiration
Function
Name
wc_fragments_0a5ded6f4218be4dda72fe1b9cb28505
Expiration
Function
Name
wc_cart_created
Expiration
Function
Name
wpml_browser_redirect_test
Expiration
Function
Name
woocommerce_items_in_cart
Expiration
Function
Name
woocommerce_cart_hash
Expiration
Function
Name
__hssrc
Expiration
Function
Name
wistia-video-progress-fj42vucf99
Expiration
Function
Name
brx_builder_control_spacing_view
Expiration
Function
Name
wistia-video-progress-z1qxl7s2zn
Expiration
Function
Name
persist:hs-beacon-44cc73fb-7636-4206-b115-c7b33823551b
Expiration
Function
Name
wistia-video-progress-7seqacq2ol
Expiration
Function
Name
wpr-show-sidebar
Expiration
Function
Name
wc-blocks_dismissed_incompatible_extensions_notices
Expiration
Function
Name
persist:hs-beacon-message-44cc73fb-7636-4206-b115-c7b33823551b
Expiration
Function
Name
wistia-video-progress-j042jylrre
Expiration
Function
Name
wistia
Expiration
Function
Name
__klarna_sdk_version
Expiration
Function
Name
brx_builder_dynamic_data_active_groups
Expiration
Function
Name
wpr-hash
Expiration
Function
Name
_cltk
Expiration
Function
Name
wc_fragments_5bab97370d64e9eaf6635047f0d7da26
Expiration
Function

Marketing

Name
klaviyoOnsite
Expiration
Function
Name
IR_*
Expiration
Function
Name
__kla_id
Expiration
Function
Name
klaviyoPagesVisitCount
Expiration
Function

Statistics

Name
sbjs_udata
Expiration
6 months
Function
Name
sbjs_current_add
Expiration
6 months
Function
Consent

Aktiia SA may process Personal Data for the following purposes where it has received consent to do so:
   • Use of special category data.
   • For ongoing marketing.
You may withdraw your consent for us to process your personal data for these purposes at any time; after a withdrawal of consent request is received, we may have to contact you to verify the request.
Withdrawing your consent for us to process your personal data will not affect the lawfulness of the processing beforehand.

Legitimate Interests

Aktiia SA may process Personal Data for any of the following purposes, which are considered to be within our legitimate business interests:
   • To provide goods and services where it has been requested.
   • To process product orders and payments.
   • To send notification on subjects to individuals who have asked to be kept informed.
   • To invite people to participate in research in fields and disciplines they are interested in.
   • To improve the quality of the services we offer, and to better understand customers’ needs by requesting feedback, or reviews of the services provided, or sending survey forms.
   • To send notifications of any changes to the goods and/or services provided that may affect people.
   • To understand the scale of the customer base; for statistical analysis and market research.
   • To allow the organisation to support and maintain our products in active service.
   • To improve the organisations website so content is delivered more efficiently.
   • For internal analysis and statistical purposes in order to improve our Website and/or Mobile Application and Services.
   • To protect the organisations assets.

Special Category Personal Data

Aktiia SA may intend to process the following kinds of Special Categories of Personal Data:
   • Data concerning health information.
   • Aktiia SA has received explicit consent.
   • It is necessary for reasons of public health or ensuring high standards of quality and safety of health care and of medicinal products or medical devices.

Where does Aktiia SA obtain Personal Data from?

We will collect personal data directly from you in various ways. This could include when you complete an online form, or if you provide the data directly to a representative of Aktiia SA.
We may also gather personal data from technical functionality that gathers data automatically from computer equipment when people visit our online platforms or using our mobile application.

Who will Aktiia SA share your Personal Data with?

To achieve the above stated purposes for which we process your personal data, we may have to share your personal data with certain third parties.
We shall make all reasonable efforts to ensure that any third-party we share your personal data with is also compliant with data protection law(s).
The kinds of third parties we may share your personal data with include:
   • Organisation where it is necessary to provide goods or services.
   • Organisations where it is necessary to setup various resources.
The specific types of third-party Aktiia SA may share your personal data with include:

Amazon Web servers

Provision of Cloud Services

Paypal

Provision of payment platforms

Stripe

Provision of payment platforms

Klarna

Provision of payment platforms

Hubspot

Managing customer relationships, marketing activities, and service improvements

Amplitude

General usage within the mobile application

Freshdesk

Managing customer relationships, marketing activities, and service improvements

Klavio

Managing customer relationships, marketing activities, and service improvements

TrustPilot

Managing customer relationships, marketing activities, and service improvements

Netsuite

Managing financials and e-commerce
 
Where will Aktiia SA store your Personal Data?

Aktiia stores your personal data in the EU.
As a part of our standard business practices, we may transfer your personal data to organisations based in countries that have not been granted an adequacy decision under the General Data Protection Regulation.
Where data is transferred to such countries, we shall ensure that specific safeguards or derogations have been established.
These might include where the data transfer is necessary in order to fulfil a contract between us and yourself, where we have received your specific consent after having made you aware of any risks involved, or where contracts are in place between us and the third-parties involved that ensure the recipient organisation has a suitable standard of data protection in place.

How long will Aktiia SA keep your Personal Data?

We will keep your personal data only for as long as required to achieve the purposes for which it was collected, in line with this privacy notice.
The following criteria are what determine the period for which we will keep your personal data:
   • Until we are no longer required to do so to comply with regulatory requirements or financial obligations.
   • Until we are no longer required to do so by any law we are subject to.
   • Until all purposes for which the data was originally gathered have become irrelevant or obsolete.
   • Until it has been requested that we no longer process the data and that it is erased; in some cases, where there is a remaining relevant or legal reason why we are required to keep this data, we may opt to restrict the amount of processing being conducted to what is absolute necessary rather than erase it.

Your Rights, Our Responsibility in the UK, Switzerland, Canada and EU

There are several rights granted to you immediately upon providing us with your personal information; some of these are mentioned above. We’d like you to know that at Aktiia SA we take your rights seriously and will always conduct ourselves in a way that is considerate of our responsibility to serve your legal rights.

The Right of Access
This grants you the right to confirm whether or not your personal data is being processed, and to be provided with relevant details of what those processing operations are and what personal data of yours is being processed.
If you would like access to the personal data we have about you, we ask that you contact us using the details below.

The Right to Rectification
This one is fairly straight forward; if you notice that the data we have about you is inaccurate or incomplete, you may request we rectify the mistake. We will make every effort to respond to requests of this type immediately.

The Right to Erasure
Otherwise known as the ‘right to be forgotten’, this gives you the right to request your personal data be deleted.
This is not an absolute right; if you were to request that we erase your personal data, we would erase as much of that data as we could but may have to retain some information if it is necessary.
Where we have received a request for personal data to be erased, if it is necessary for us to retain some of that information we shall ensure that the remaining data is used only when and where it is absolutely necessary.

The Right to Objection
The right to object is a basic freedom all democracies enjoy. If you wish to object to the way we use, or have used, your personal data you may do so freely.

The Right to Complain
We will always try to maintain the highest standards and encourage the confidence our customers have in us as an organisation. To achieve this, we request that any complaints be first brought to our attention so we can properly investigate matters. If you would like to complain about Aktiia SA to a regulatory body, you may do so by contacting your local data protection supervisory authority.
To exert any of these rights please contact us through the Help Center / FAQ page available on our website.

You have the right to lodge a complaint with the competent authority.
If you are not satisfied with the way in which we process your personal data, you may lodge a complaint with the competent data protection supervisory authority, in particular in the Member State of your habitual residence, place of work or place of the alleged infringement, in addition to the rights described above.
Although this is not required, we recommend that you contact us first as we might be able to respond to your request directly.

Aktiia SA Contact Details

Aktiia SA
Rue du Bassin 8a
2000 Neuchâtel, Switzerland
support@aktiia.com
https://aktiia.com/contact

Who is the Aktiia SA Data Protection Officer?

Ametros Group Ltd
Lakeside Offices, Thorn Business Park
Rotherwas Industrial Estate
Hereford
Herefordshire
England
HR2 6JT
0330 223 2246
dpo@ametrosgroup.com
www.ametrosgroup.com

Who is the Aktiia SA UK Representative?

Ametros Group Ltd
Lakeside Offices, Thorn Business Park
Rotherwas Industrial Estate
Hereford
Herefordshire
England
HR2 6JT
gdpr@ametrosgroup.com
www.ametrosgroup.com

Stay updated

Join our mailing list for the latest developments.